I wanted a compact and they gave me a full size for the same price.

Price protector worked great and saved me $25!

I was very pleased with the whole process and the car booked.

Waited over 45min for car. Told it was being serviced. Only has half tank of gas, so was returned with half tank.

Very disappointed in SUV selection. Mitsubishi that I wasn't able to sync phone. The most stripped down model ever

They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.

When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"... It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.