I had issues with the online booking process where I thought I had booked

Very satisfied.

Both car pickup and return were very efficient without any need to wait in line. Renting a car in the city center is much less crowded than at the airport. It was also very close to where I stayed, which was very convenient.

The overall service was mediocre, with unclear charges. There was no information provided about the fee standard for returning a car without a full tank of gas, and I ended up paying an additional 90 NZD. I returned the car with about 15% fuel left because refueling in the city felt inconvenient. I asked the staff if I could pay for refueling at their location and for an approximate cost. They mentioned the price was similar to the market rate, so I decided not to refuel myself. I assumed it wouldn’t cost much, around 15-20 NZD at most. I also asked if I needed to sign anything for the charge, and they said no, the amount would be directly deducted from my deposit card. In the end, 90 NZD was charged. I have emailed ACE to inquire about the charging standards, and the experience was disappointing.

Convenient and quick, with a simple process.

No information transferred from Easyrentcars to ACE

No information transferred from Easyrentcars to ACE - why have double entry of all my information.