レンタカー

The service at this rental location was very poor, the call number system was unreasonable. They called a number but said it wasn't yours, the queues were extremely long, and it took an extra hour and a half to get the car.

They gave us a broken car. When we returned to the hotel and tried to refuel, the car simply wouldn't start. We ended up stranded at the gas station until 10:30 PM. Thankfully, it happened at the gas station—imagine if it had been in the mountains, far from any help. After explaining the situation over the phone for quite a while, rescue was finally sent. They jump-started the car with a battery, and it became operational again. However, we were forced to drive the car to the airport return location ourselves, even though there was a self-service drop-off point right next to our hotel. This cost us another hour unnecessarily. Honestly, the service is beyond disappointing.

The staff were very friendly and patiently explained everything without pushing for additional insurance. However, the Hyatt Regency Waikiki Beach location was very crowded. Although I had a 10 AM appointment, I had to wait in line until nearly 12 PM to process the paperwork and didn't get the car until after 1 PM. This was partly because the location is too busy, and also because various memberships in the U.S. get priority service. If you pick up a car from this location, make sure to allow at least 2 extra hours.

No one else was there, so it was quick and straightforward.

全体を通して対応が良く、車も清潔で問題無かったです また利用します

質問に対して早急に返信があり、良かったです