Inflexibility

An easy to follow process and essant staff

Would 100% recommend Apex cars. We were a bit worried having seen some negative reviews online beforehand, but were pleasantly surprised. Received excellent customer care at both pick up (Auckland) and drop off (Wellington). In addition, the car (a mazda axela as a tiida equvalent) was in great condition and very spacious and comfortable. No criticisims whatsoever, staff were helpful, courteous, welcoming, and had humour. We did also use Ace rentals for the south island, but found the quality and comfort of the Apex car rental, as well as the customer service to be far superior.

Easy and straightforward pick up and drop off, shuttle bus to and from airport is regular and quick

Easy to book and good have the price drop protector

Car was in good condition on the inside, clean and had no issues with the car while in use. The car did had alot of scratches on the outside from wear and tear from previous customers. Would use them again.

Smooth and easy process with booking, have booked another car because of the ease.

We really like the arrangement we've had with Apex Cars. It's a great Idea and the cars are just what we needed.