In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car. The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.

I have never received an email receipt from them, even though they promised to send one. They have not refunded the “deposit” and they have charged extra to my credit card. I will now have to fight charges with my credit card. I will not use them (or you) again, I will just go straight to Avis.

It doesn’t matter how cheap your original booking is, you will pay extra. One way or another. YOU HAVE BEEN WARNED. The Customer service rep I met at pick up told me better get the extra insurance because the way this company works, even the tiniest thing will be charged and better to just get the extra cover so I did. I paid extra for the premium insurance. I was told it was ‘mega relax’ and that the only time I would be charged for anything on return of the vehicle was if I refilled it with the wrong type of fuel or broke the law ie speeding. Returned the vehicle with breadcrumbs, dust and some paper rubbish got charged a 50 euro special cleaning fee. The photos attached to the settlement statement prove exactly this. It was a 10 day hire, of course there is going to be some dust and debris inside in reasonable use. I contacted customer services but the response was, “it’s a valid charge.” Absolutely ridiculous. It could have been vacuumed up in 2 minutes! I would have done it myself if I’d had any idea there would be a charge! Last time I hired a vehicle from Hertz it was returned with far more dirt and dust inside and they didn’t charge a cent. I will certainly never use Goldcar again and I’m appalled that this is how Goldcar operates.

Very easy and price drop worked well, saved me $28. Would use again!

We waited for more than 2 hours at the desk! The power of the car we booked was too little for the roads on the island, so ‘needed’ an upgrade of the car and at the end we had to pay 380 Euro extra on top what we paid at EasyRentCars! No Goldcar anymore!