Total experience 8/10

No one picked up upon arrival, and they didn't answer the phone either. I was left waiting by the roadside for an hour. Even worse, when I reached the counter, they said there was no order, which delayed my trip and took a long time!! Poor service!

Car did not match the description. Agreed to pick up the car at the airport, but when I got there, there was no car, had to take a twenty-minute ride to the store to get it. The biggest issue was that I rented a Vios but received an old, noisy Kia instead. However, everything went smoothly after renting the car, and returning it was convenient.

No cars were available when I arrived, and the booking was invalid.

When I arrived at the car rental store at the airport, they told me there were no cars!

The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.

Everything was easy going.