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Rental pickup and drop offs went smoothly, but final billing has been a disaster!

Reviewed: Mon, Jan 27, 2025
About Avis: 10.0 /10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ: 8.0 /10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
Compact SUV | Toyota RAV4 or similar

Relevant Reviews on Avis in United States

Philip Morrison

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Compact SUV | Toyota RAV4 or similar
Reviewed: Wed, Feb 26, 2025
“Completely happy customer who will book again.”
About Avis: 9.0 /10
Avis were great - the counter staff were totally efficient and we were done in 10 minutes.
About QEEQ: 10.0 /10
QEEQ was easy to navigate and produced a rate that was much better than the alternatives we had researched - in fact it was a very significant saving on the best alternative.

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Economy | Kia Soul or similar
Reviewed: Sun, Oct 20, 2024
“Faulty car”
About Avis: 7.0 /10
Just when leaving the city, I got a warning that a tire was underinflated. I had to go and find air before continuing.
About QEEQ: 10.0 /10

Nora Violet

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Reviewed: Mon, Nov 20, 2017
About Avis: 10.0 /10
Very good and clean

Michell Pullman

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Reviewed: Sun, Mar 8, 2015
About Avis: 8.0 /10
Avis is a bit pricey. I rented a mid-to-large model and initially got a single-door Wrangler. After negotiating, they gave me a bigger Jeep. I'll consider switching to another rental company next time. This is the second time I've used this company in the US, and it's the second most expensive.
About QEEQ: 10.0 /10

Norton Simpson

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Reviewed: Tue, Jun 2, 2015
About Avis: 2.0 /10
About QEEQ: 8.0 /10

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