Terrible long wait of 1 hour 20 at Terminal C. MCO.

Very dissatisfied. There were only two of us, and we rented a Ford Edge 5-seater SUV, which was quite large and booked three months in advance. At the airport, a black employee handled the paperwork but never mentioned an upgrade, just told us it was a Chevrolet. I agreed, thinking it was a similar type, and I can communicate in English without any problems. They also didn't inform me about the $20 charge because my husband was driving. They just had him keep selecting 'agree' without any explanation. When we returned the car, we got charged $80 and only then realized what had happened. Very angry. When we picked up the car, we saw it was a 5+2 seater and asked the staff at the station who confirmed it was the one. We drove off. I've already filed a complaint with the rental company and called to complain in the US. Originally, the rental wasn't cheap, and now it's even more expensive, about $107 per day. Very frustrated. Last year we also used this rental company for our US road trip, and it was fine. I hope you can resolve this issue because we would like to continue being your customers.

Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service

few attendants, the tank was empty, the vehicle's license plate was not the one given

everything was good

Like: Rented a mini van and then upgraded to a full size Ford Expedition - all was perfect
Dislike: I was in the middle of Hurricane Irma, and I could not add additional insurance to cover the car over the phone and all the locations around me were closed. I called the Avis for help and then told me to go to 2 locations which were were closed.