Good!

Good service and excellent vehicle condition.

Good

They added extra insurance, claiming it's required by law. Is that true?

It was my first time renting a car, and it felt great. The staff at Dollar were very patient in explaining things to me, even though my English isn't very good; they spoke slowly. The car was in great condition and drove very well. Returning the car was also super quick and convenient. When we arrived at the Dollar location in Las Vegas, we noticed that Dollar had many more customers compared to other companies, which had no one at their counters. It left an impression on my husband that this company must be good to have so many people choosing it.

First, they overcharged. When renting in New York, the staff added an extra $87.9 for insurance. Despite coordination, it didn't work out; I had to coordinate with the rental platform but still ended up paying. Currently waiting for the rental platform's coordination result. Second, the return location changed. The originally agreed return location was different when I returned the car, and I wasn't notified at pickup. Had to find the new location on my own.