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Rental was ok, only the people at the counter should had let me know that it was another vehicle.

Reviewed: Thu, Feb 20, 2025
About Hertz: 7.0 /10
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva. It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips. Also insurance cost higher... The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
About QEEQ: 8.0 /10
Did not used nor knew about Price Drop Protector... I will try the app next time. reservation was ok.
Small SUV | Nissan Kicks or similar

Relevant Reviews on Hertz in Mexico

David Palma

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Compact | Volkswagen Vento or similar
Reviewed: Fri, Feb 14, 2025
“experiencia buena”
About Hertz: 8.0 /10
despues de dos semanas que ya regrese el carro, aun no me han devuelto el deposito de garantia de mi tarjeta de credito.
About QEEQ: 8.0 /10
a la hora de contratar los seguros mas basicos aun asi me cobraron el doble de lo que decia la pagina

Naoufal

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Economy | Nissan March 2 Doors or similar
Reviewed: Mon, Dec 30, 2019
“Good experience but much unclarity when it comes to insurance policies (Hertz vs EasyRentCars)”
About Hertz: 7.0 /10
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz
About QEEQ: 8.0 /10
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz. The price drop check worked as I was hoping and I got a refund of a small amount. It was a good discovery.

B.Schmidt

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Economy | Nissan March 2 Doors or similar
Reviewed: Sun, Nov 10, 2019
About Hertz: 5.3 /10
The persons working in hertz was very unpleasant !!!
About QEEQ: 10.0 /10

S.NissenBurmeister

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Intermediate | Dodge Attitude or similar
Reviewed: Thu, Feb 28, 2019
About Hertz: 5.7 /10
The car was an older Polo with dents and bruises. Not a mid size car. The rental company did charge us more than the actual rent for an additional driver. Rentover 30 days was not possible. We had to return the car and exchange it to another on day 30 for the last 12 days. Overall the transparency of hidden/additional cost should be improved. But in comparison Hertz was still the most affordable just more than double than was was budgeted.
About QEEQ: 8.0 /10

A.Chavez

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Standard SUV | Dodge Journey 7 Seats or similar
Reviewed: Sat, Feb 2, 2019
“Got to Hertz showed them my prepaid voucher and was told that they did not have my car rental. Was”
About Hertz: 2.0 /10
Got to Hertz showed them my prepaid voucher and was told that they did not have my car rental. Was overcharged. Hertz ended up refunding me for upgrade. However, I was still charged for taxes which was all included via my voucher. Terrible business.

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