Rakuraku Fukuoka Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Ple......

K.Lam

Japan

Reviewed: Wed, Mar 12, 2025

About Rakuraku: 4.0 /10

Their service is good but their car is really old, I don’t think I’ll book from them again in the same rental conditions

About QEEQ: 8.0 /10

Reply by Qeeq:
Thank you for sharing your feedback on QEEQ. We apologize for any inconvenience you may have experienced. Your valuable feedback will be promptly escalated to our supplier so they can address the issues and enhance their service quality. We will make sure to request the supplier to maintain the vehicles in neat condition at all times. We appreciate your feedback and eagerly anticipate the opportunity to serve you again in the future.

Full Size Van | Toyota Alphard or similar

3-day rental

Relevant Reviews on Rakuraku Fukuoka Airport

Edgar Dewey

Japan

1 days rental

Reviewed: Tue, Feb 4, 2025

About Rakuraku: 4.0 /10

The pickup time had already passed, but the staff still hadn't shown up, resulting in an excessively long wait. The return location was changed on the day without prior notice. Originally agreed to return the car in the city, and I had paid extra for someone to collect the car at the hotel. On the day of return, they said they were short-staffed and asked me to drive the car back to the store myself.

About QEEQ: 8.0 /10

Faithe Finger

Japan

1 days rental

Reviewed: Tue, Feb 4, 2025

About Rakuraku: 10.0 /10

It's quite good!

About QEEQ: 10.0 /10

Cedric Childe

Japan

1 days rental

Reviewed: Sat, Dec 28, 2024

About Rakuraku: 8.0 /10

Satisfied

Elroy Violet

Japan

1 days rental

Reviewed: Sat, Nov 9, 2024

About Rakuraku: 10.0 /10

Smooth communication. The car rental company sent reminders about the pickup time via email and messaging apps a day before. Upon arrival at the airport's multilevel parking garage and contacting them, it only took five minutes to get the car. Child seats and ETC cards require cash payment. The ETC card deposit is 30,000 yen, with adjustments made during the return based on usage.

About QEEQ: 10.0 /10