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Wish I went to a different rental car

Reviewed: Sun, Jul 7, 2019
About TU Florida: 5.7 /10
My first problem was the hidden fees. My price to pay went from $75 to $210. I did like having the Sunpass, it was a pain of my shoulders, they also have a bunch of other hidden fees, that I haven't seen in any other rental car place. Like if the car is dirty in the inside, there is a $150 fee. How come is that much? It takes a dollar in the gas station to clean it up, which I had to do. Also there is a fee for sand in the car. What the hell? I had to be stressing out all the time about not leaving absolutely any sand in that car. That place is a joke. My other issue is that they seem to always mess up the customers, I was suppose to drop off the car a 7 am, because my flight left at 9 am, but I had to wait for 40 minutes until I decided to leave the car open with the key in, because nobody ever came in to open the store. When I asked the car rental across the street, what time Tuf was suppose to open, they replied with: "They should be, but they're always messing people up, just leave the car and take your flight." I also noticed the car had some major wobbliness when driving past 50 miles, this is due to poor maintenance, and really dangerous. Overall 2 stars out 5.
About QEEQ: 8.0 /10
Everything would have been better, if they have booked me with a different rental dealer. But the process in the app was so easy, that it made the rental car TUF, look like a scam.
Economy | Toyota Yaris or similar

Relevant Reviews on TU Florida TU FLORIDA RENT A CAR

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Compact | Nissan Versa or similar
Reviewed: Sun, Jul 14, 2019
“Caution...not the price you think”
About TU Florida: 3.0 /10
The car was in poor condition. The check engine light was on, the fuel was not full, and the shocks were compressed. I was quoted $164 with taxes/fees included. I showed up and they told me it's now $481 due to additional taxes/fees. Not a very safe/secure location and off the beaten path. Stay away from this scam.
About QEEQ: 7.0 /10

unsatisfied customer

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Compact | Nissan Versa or similar
Reviewed: Fri, May 3, 2019
“TU Florida is a rip off - I want a refund”
About TU Florida: 3.7 /10
Tu Florida is a rip off company, I reserved a car for $76 and they made me pay $360. The forced me to pay an insurance they allegedly said it was mandatory and it wasn't. I had CDW insurance from my visa credit card and they immediately said I needed another insurance. The lady who helped me had the worse customer service and she said that I wasn't renting a bicycle. They overcharged me against my will. My friend who rented an SUV on that same day and also rented a GPS even paid less than what they made me pay. I demand to receive a refund from this poor service and this rip off company.
About QEEQ: 8.0 /10

R.Elamin

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Compact | Nissan Versa or similar
Reviewed: Thu, Apr 11, 2019
“They gave my car away because I didn't prepaid the whole amount. They called me to tell me they were”
About TU Florida: 2.0 /10
They gave my car away because I didn't prepaid the whole amount. They called me to tell me they were giving it away and I missed my cousin wedding in Orlando.

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Standard | Volkswagen Jetta or similar
Reviewed: Thu, Mar 21, 2019
“Horrible experience. Horrible customer service.”
About TU Florida: 2.0 /10
I arrived at the location and the person that was supposed to take care of me wasn’t there. Instead I was greeted by a very angry man, that wanted to sale me unnecessary options and started yelling at me when I just wanted what I paid for. This company makes false advertising on the easyrentcars.com website to get you to pick them and try to charge you MORE than the average cost of a similar car. Also trying to add fees that they says are mandatory but there are not. The person literally kicked me out of the agency saying I was crazy to pretend getting a car at this price. The price that they advertised. DO NOT RENT FROM THEM!! Horrible experience..!!!

M.Mazahreh

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Compact | Nissan Versa or similar
Reviewed: Sun, Mar 3, 2019
“The agent was very ignorant did even greet me and the bill was over triple what was quoted for ... S”
About TU Florida: 2.0 /10
The agent was very ignorant did even greet me and the bill was over triple what was quoted for ... STAY AWAY.... TUF is the worst car rentals on the planet they try to SCAM people.

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