Please be cautious and avoid choosing AlUla Budget. If any accidents occur, communication and resolution are nearly impossible—they only demand compensation and then rush you away. Right next door is Lumi, the largest local car rental company in Saudi Arabia; their prices are even cheaper, and I recommend booking directly via their official website. During the car return process, the staff's attitude was extremely rude, and I was personally threatened, with them claiming they would call the police to detain me and prevent me from leaving. The issue stemmed from a minor scratch, for which they demanded 350 SAR in compensation. After paying with my card, I requested a receipt and pictures to pursue reimbursement later. By then, my flight had arrived, and passengers were already queuing. The staff became visibly impatient and tried to hurry me away. After repeatedly insisting, the staff's behavior turned hostile, saying, 'You must go. If you don’t go, I will not send you.' They later added, 'IF YOU DON’T LEAVE, I WILL CALL THE POLICE TO CATCH YOU, THEN YOU CANNOT LEAVE ANYMORE.' Afterward, I sought help from the police, but they couldn’t assist as they did not speak English. Airport staff intervened, but the car rental staff insisted I delete any photos, claiming I took them without permission, even threatening me by saying this was illegal. In the end, I almost missed my flight, and the issue was not resolved. Nearly three weeks have passed, and I still haven’t received the damage photos from the car rental company. Efforts by Zuzuche to mediate have also been unsuccessful, and the insurance claim process hasn’t progressed. Throughout the ordeal, the car rental company has shown no signs of apology.

Very dissatisfied. Upon return, they nitpicked and claimed the underside of the car was scratched by flying sand and stones, insisting on a charge of 115 SAR. They also deducted the deposit twice, each time 2000 SAR.

The car wasn't full of fuel when I picked it up, and they wouldn't refund me the extra fuel I added when returning it. After some arguments, they said the fuel cost covered the overtime fee, so I didn't have to pay it. In reality, they actually lost 15 SAR. I really can't understand the logic of Saudis.

Very satisfied

It's very convenient to see the counter right after exiting the airport.