The only one open 24 hours

The staff was a bit careless; you need to carefully review the terms yourself. Everything else was fine, but the rental fee for automatic cars is quite high, much more expensive than in the US. Is this the norm in the UK?

Slow pick up process. Not clear that digital registration required upon arrival. Queue jumping for ‘priority’ customers whilst the rest wait.

Waited a long time queueing to collect car, with only a few desks open, even though it was late morning and still a busy time of day. Car smelt of smoke from previous driver / passenger(s). Some marks on the vehicle weren't evident on the driving away paperwork. This delayed the onward journey as had to get staff to look and acknowledge the other scratches etc.

Like: great service and friendly staff Very helpful Car was easy to drive and very economical
Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service