I purchased insurance on the website, but the store still required additional insurance, and the cost for 2 days of insurance was equivalent to 2 days of rental fees.

Booked from a store near Paddington in London, everything went smoothly. Booked an Audi A4 wagon but got a Volvo XC40 AWD instead. It's slightly smaller, but since we had one person less than expected, it worked out fine. Otherwise, there wouldn't have been enough space for our luggage. The car was very new, had built-in navigation and cameras on all sides to detect surrounding vehicles. It could park itself, although we didn't try that feature.

The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.

Very good

easy to book

When I try to pick-up the car, they required insurance even I paid for super cover insurance. I have used this application several times, and I always using super cover. But they said I paid for other company. I can not understand this situation. So I had no choice and went trip without insurance. It was very terrible experience.