Satisfied, convenient pickup and return process, easy-to-find parking lot.

Very satisfied

I picked up the car 3-4 hours later than scheduled. The rental company refused to provide the model I booked, citing that I did not inform them in advance. They insisted I pay extra for a different model. I had a contract with the car rental service and paid in full, so I'm not sure why I couldn't get the car I booked. It’s unclear whether the issue lies with the car rental platform or Hertz. During the rental period, I also had a flat tire which caused delays and affected my trip. Although I purchased full insurance from the rental platform, it wasn’t reflected in my Hertz order, meaning I have to handle the claim process after returning home. This adds inconvenience and consumes both effort and time. Currently, the claim process is underway. While the insurance company and the rental service might reimburse the tire costs, it's uncertain whether they will compensate for the time lost and the stress caused. I reserve the right to seek further compensation.

Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.

It was easy and quick but they must be clear about VAT or tax etc.

Excellent vehicle. The gps voice direction was mostly wrong. It was giving wrong voice instructions and I started to ignore it and followed the visual (map) and the road signs to correctly take the directions I needed.