The service was quite satisfactory.

Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.

They clearly explain the precautions when picking up the car, including the return location and type of fuel. There's no push to sell insurance. However, when returning the car, you have to go inside to find someone to assist, unlike other companies that have dedicated personnel waiting in the parking lot. The lady inspecting the car was not very knowledgeable and almost mistook a load-bearing mark for a dent. But after communication, there was no problem. The deposit was refunded on the spot.

Over charged me the cross border fee. Charged more than 200 euro for tiny scratches under the bumper. Avoid.