Upgraded to an X3 with additional payment. The car was new and easy to drive. No thorough check was done during drop-off.

I initially booked a Toyota Sienna, but they gave me two Kia cars instead. However, each Kia had one tire that was underinflated. Eventually, they provided me with the Toyota Sienna I originally booked.

Overall satisfied. The car was relatively new with just over 6,000 miles, equipped with good driver-assistance features and CarPlay. When picking up the car, the staff noticed a marijuana smell inside and provided a written proof. The smell got worse after being exposed to sunlight the following day, almost making me consider changing the car. Fortunately, the smell faded after three or four days.

Clean and spacious environment, friendly staff, and efficient service!