Overall it was good, except for the half-hour wait to pick up the car. The return process was quite fast.

Car first offered was not compatible to my Sat nav connection. Had to arrange an older car which had the required connection plug. Staff did all they could to sort this out for me. As a vital piece of equipment, this should be made clearer to people at the time of booking.

Took over an hour from arriving to leaving in car. Not ready had to be fetched from other terminal when it arrived it was filthy outside and not much better inside

Counter staff not as polite as in terminal staff.Very disappointed that vehicle had no built in sat nav, the portable loaned to us was unsatisfactory.