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Never got my car

Reviewed: Wed, Jul 10, 2019
About ZOOM: 4.0 /10
I called Zoom but was told that the rental was marked as a "no show". I explained that I arrived after the place was already closed so I called the next morning. They said there was nothing they could do and there were no other cars available. Since I rented from Easy, they told me to contact them for details.
Compact | Mazda 2 2 Doors or similar

Relevant Reviews on ZOOM Toronto - Airport

Paul Cater

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Compact | Mazda 2 2 Doors or similar
Reviewed: Mon, Nov 11, 2019
“All good.”
About ZOOM: 10.0 /10
A little out of the way but for a 2 week rental the money I saved was well worth it.
About QEEQ: 10.0 /10
Always easy to use and the best price.

Unsatisfied customer

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Full Size | Toyota Camry or similar
Reviewed: Tue, Oct 1, 2019
“Zoom - dishonest and far from airport EasyRentCars - good service”
About ZOOM: 5.3 /10
We will NEVER use Zoom again. 1-The rental car company is far from the airport. 2-The check-in was very long. 3-The staff seems very dishonest as they are now trying to charge us for a small scratch that we never did whilst the whole car has dents and scratches all around it. Very dishonest and unprofessional. We wonder how many others they have done the same thing to. We also saw them charging foreigners who could not communicate well in English very high extra fees for odd things. EasyRentCars should not do business with them.
About QEEQ: 10.0 /10
So far we have loved EasyRentCars and have told many of our friends about them. However if we get dishonest service like Zoom again we may reconsider.

L.O'Reilly

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Jun 19, 2019
“No issues whatsoever - brand new car, staff were great and had a great trip and overall experience”
About ZOOM: 10.0 /10
All was super! Staff were great, great experience with zoom
About QEEQ: 10.0 /10
Very easy and straightforward

RichD

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Convertible | Ford Mustang Cabrio 4 Seats or similar
Reviewed: Wed, Jun 19, 2019
“Good rental but far too expensive! BEWARE additional costs!”
About ZOOM: 6.7 /10
Forced to buy additional insurance for the first time - I rent frequently with other companies and have never had this problem before. Was also charged extra for extra milage, despite not driving much over my rental. Additional charges doubled the cost of the rental. BEWARE!
About QEEQ: 8.0 /10

JB

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Compact SUV | Honda CR-V or similar
Reviewed: Tue, Apr 23, 2019
“Really poor service. Took way too long at both ends. Unprofessional.”
About ZOOM: 5.0 /10
The company promised to pick us up in 15 minutes, but it took more like 25. Then they're about 15 minutes from the airport. The car was not particularly clean. At drop-off, we waited about half an hour before anybody could talk with us. Meanwhile, I noticed they were renting cars to the next customers without even cleaning them!
About QEEQ: 10.0 /10
EasyRentCars platform worked great.

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