The Ford ESCAPE was replaced with a Volkswagen TAOS. The car was very new and handled well. The staff kept trying to push other insurance options, but I refused, and they didn’t insist. It’s good to rent from a big company, even though it’s a bit expensive.
The overall experience was fine, but it was not the car model we reserved. Although the car looked like a large sedan from the outside, the interior space was more like a mid-size sedan, which felt quite cramped. Overall, this car was very average.
For this Eastern Canada trip, we chose Thrifty car rental through the QEEQ platform and opted for an SUV. After landing, we followed the order instructions and easily found the Thrifty store. The staff quickly processed the rental procedures. We had selected a Toyota RAV4 SUV on the QEEQ platform, but as that model was unavailable at the time, the staff switched us to an equivalent Ford SUV. The vehicle appeared to be quite new, and we were very satisfied.
The overall service was good, but there was an error with the car rental details. The staff did not clearly explain the charges, and even after confirmation, I was still charged a one-way rental fee.
The value for money is highly competitive, and the process of picking up and dropping off the car is super convenient. The best part is that it's inside the airport, so no need to drag heavy luggage around! Highly recommend!
The process is very quick. As usual, they try to sell you full insurance, but you can simply decline. The procedures are efficient, and the vehicle was in excellent condition—clean with no odors. The return inspection was also fast, and there was no detailed inspection with a flashlight.
The entire process was very smooth without any upselling. However, there were too few options for vehicles in the same group, and the car provided was relatively small. The hybrid vehicle was fuel-efficient and drove well, but the road noise was quite noticeable.
The car is located outside the airport, requiring a train ride followed by a shuttle bus to reach it. The process was quick, they provided a better model, and the return process was also very convenient.
About QEEQ:10.0/10
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