Fast and convenient

It was strange; after swiping my credit card, they asked in Chinese for 200 dollars cash. My daughter communicated over the phone and they didn't charge it in the end. I have some doubts...

The line was very slow. There was no free upgrade, and even the car I reserved, a Toyota Corolla, was unavailable. I had to wait an hour for a Hyundai. The manager, a woman, essentially said 'take it or leave it, cancel if you want!' No Chinese language service, not open 24 hours, no delivery service. Very aggressive upselling! The male African American clerk stared at me and said, 'This is America!' meaning if I didn't buy the insurance he recommended, I wouldn't get the car! The service attitude was terrible! I will never rent from Thrifty again. Moreover, when I called 'Zuzuche' (the third-party booking platform), their support was very weak. They told me to listen to the car rental agency! Even though I had already purchased full insurance on my order, they didn't firmly support me against buying the additional insurance the clerk recommended. I felt helpless! The service was extremely poor!

Liability insurance is a must, and I think the rental company sets a trap with the pricing. Since liability insurance is required, it shouldn't be excluded from the initial quote!

Tried to upsell the insurans, which was very upsetting. Took more time to pick up than expected. Otherwise, the service was smooth and easy..