Very satisfied!

The car showed an oil change warning after just a few days of use, and it took a long time dealing with the store for maintenance.

Self-service car rental, very quick.

The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!

ALAMO's basic services are adequate, with shuttle buses and decent online customer service. However, they didn't provide sufficient information about the car and its location. The parking lot staff were also inadequate and unclear, merely suggesting to pick any car. Follow-up inquiries about refueling were difficult as their phone lines were almost never answered.