When I returned the car, I was charged for several optional insurance services without my knowledge, and the amount was deducted a few days after the return. I had already returned the car, so why would I need additional insurance? I called to complain and was told it was a system error. They promised to refund the $223 USD charge, but I still haven't received the payment.

Very good. The counter staff will try to sell extra insurance, but as long as you clearly decline, they won't push it, and the rental process is completed quickly.

Very satisfied

Average

The staff entered the wrong license plate number three times! Very poor work attitude! Our car didn't have enough space, and when we asked to upgrade, they refused to give us the car we needed! The upgrade price was extremely high! No explanation was given, it felt like a forced sale! Terrible service!