The service was excellent, the vehicle was very new, and the overall experience was great.

The vehicle was almost brand new, with less than 2000 kilometers on it, very impressive.

Average

City center location, many staff members.

The staff at the Melbourne Airport branch are quite friendly, and they offer services in Chinese. However, the Chinese service often comes with upselling, trying to scare you into buying full insurance, which doesn't feel good. The thing I'm most dissatisfied with is the car condition. Being the cheapest rental company, the cars are usually older models. A 2013 model is still acceptable, but I was given a 2010 Corolla, a 6-year-old car with over 90,000 kilometers and various scratches. I might as well buy a lottery ticket. The old engine combined with an outdated 4-speed automatic transmission results in high fuel consumption.