The company did not provide adequate reminders. My flight arrived early, and I reached their store more than an hour ahead of schedule. Since there was no queue, they immediately helped me complete the procedures but failed to inform me that arriving more than an hour early would incur an additional day's rental fee. They directly charged this fee through the pre-authorization. Later, I had to return the car more than an hour early to get this money refunded. A simple reminder would have been enough, and I could have waited for an hour. Additionally, the car was in poor condition. During the trip, a warning light came on indicating the radiator was overheating. In the middle of nowhere, I had to pull over on the roadside, call the rental company, wait for the radiator to cool down, and then find a place to add coolant. This delayed me and incurred out-of-pocket costs for the coolant. No one discussed compensation for these issues with me.

Picking up and dropping off the car was relatively quick.

Dissatisfied

N/A

N/A

Such a horrible process of retrieving our car. Had to take a shuttle from one terminal to the other with all of our bags because the counter at one terminal was closed. Then a lot of confusion and business in the car rental building. Hard to find the office once we went through the chaos of competing paper work. The garage was so small. It took forever. Just a horrible experience