I think the staff pushed insurance too much, and there is a ten-minute walk between the store and the parking lot for picking up the car. I booked the car for 7:30. I arrived at the store about half an hour early. After the staff explained the insurance, I said I didn’t need it. Then they refused to process my paperwork, telling me to come back at 7:30. If I wanted it processed earlier, I had to pay an extra 50 euros. This was very frustrating.

Overall average, the staff was very slow.

Decent

Aggressive upselling; they charged me an extra insurance fee and haven't refunded it yet.

Aggressively pushing sales, insisted we buy. Even though we said no, they kept pushing. In the end, they claimed to upgrade our car but it was actually the same price.