OK MOBILITY CAR RENTAL REVIEWS

Overall service was good, and there was no forced consumption.

There were a lot of people picking up cars, they suggested insurance but didn't push too hard.

Had to wait a bit while picking up the car as there were quite a few people, but overall it was fine.

The attitude was okay, but the car was a bit old and dirty.

The service was very enthusiastic and excellent.

It went smoothly, the location was easy to find, and the car pickup was inside the terminal, which was very convenient.

Excellent! The deposit was refunded immediately after returning the car. The car was easy to drive! Superb service!

When I arrived, there was no line, and the process went very smoothly. It's located inside the airport and easy to find.

Very satisfied, giving full marks.

Overall satisfied, except for the attempt to upsell a full tank of fuel (90 euros, while refueling yourself costs around 70 euros).

The platform included full insurance, but during car pickup, they required us to purchase another full insurance before we could take the car. We were told that without it, any damage would incur a 1250 Euro charge. It seems like the platform and the rental company didn't coordinate well, which wasted a lot of my time. There was already a queue during pickup. Both pickup and return locations were fairly easy to find; just follow the signs. Since the Volkswagen we booked was out of stock, the rental company upgraded our car. The staff member was really very nice. The car had screen mirroring and a reverse camera. Be sure to check the fuel type while refueling. Turns out this was an X1 diesel version.

The car rental service was excellent! Simple and efficient, with prompt and friendly airport transfers. No additional charges, and the vehicle handover was exactly as ordered. Very satisfied!

It's quite good and convenient.

The front desk staff can communicate in English to complete the procedures, and their service attitude is excellent. If you purchased full insurance on the QEEQ platform, there's no need to buy the car rental company's own insurance. They will keep recommending their insurance, first quoting the original price, and if you refuse, they will offer the discounted online price. It is ultimately up to you whether to buy or not. If you drive carefully, the insurance from the platform is sufficient. It is recommended to use a small car in Marseille. We rented a Lynk SUV, which was easy to drive but relatively large. Some roads in Marseille are quite narrow, so be mindful of potential scrapes.

Not bad

Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience.

The location is very close to the attraction, but the storefront is quite small. The car was parked in an underground garage nearby. Initially, I was given a compact SUV with significant wear on the front right tire. The next day, I went to the airport and exchanged it for a Citroën C4, but I had to wait several hours.

The overall process was quick and convenient.

The car was in excellent condition, very satisfied!