Very good.

Quick and efficient. They do promote insurance, but if you say no, they respect your choice without any hassle. There's no need to stick to rental companies inside the airport terminal, as this limits your options. Many rental companies are just a few minutes' walk from the airport, so you can choose those with better reviews and a wider range of vehicles.

The collection took about 90 minutes, just to get through the queue - for which you had to take a ticket to reserve your place - although this was not immediately obvious. There must be a simpler and more efficient way in which to book people into cars than the systems used here - it took about 20 minutes per car - horrendous!

The customer service was excellent, though at the airport in Catania where to pick up the car was not at all clear and we ended up waiting over two hours to pick up the car which was a bit of a nightmare.

Waited more than an hour and the lady at the counter was very rude I asked to speak with manager and he was even ruder than her ! A completely ripoff avoid this company looks everything cheap but at the counter you have a big surprise!

5 stars