The car pickup location is close to Pier 66, which is convenient after disembarking from the cruise. The staff at the rental company handled procedures quickly, so the waiting time was short. However, the car provided had issues, and since I was returning it at a different location (the airport), I suspect they might prioritize giving inferior cars to one-way renters. The return process went smoothly. I shared my dissatisfaction with a staff member when returning the car. The return location is very close to the airport, and the shuttle bus transfer to the terminal was quick and easy.

Average, the staff at the pickup service were not attentive and seemed dismissive.

Avis remains as professional as ever. It seems the airport location has changed, which made it quite a detour. The car was very new, with only 6000 miles.