This is the absolute worst experience I've ever had renting a car ... period.

Terrible. They lack integrity and are deceitful! They provide subpar cars and falsely claim it's an upgrade! They push for an all-inclusive toll package, but in Orlando, the only tolls are on the way to the airport!

At MCO the Routes shuttle was not running late night (after 1200). I ended up renting from an company whose shuttle was available.

Very long for pick up and drop off

No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.

The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.