Very satisfied

They initially provided a pickup truck, but after repeated requests, they finally exchanged it for the Wrangler I originally booked.

I initially thought there would be extra charges for the upgrade, but after contacting customer service, I found out no additional fees were charged.

Overall, I was very satisfied with the service. At pickup, I just said I have extra insurance covered and I will return with a full tank of gas, and the staff didn't try to upsell anything. I only rented the car for one day to go up the mountain for stargazing, but I should have rented it for a few more days because the small car I got later couldn't handle the green sand beach.

The entire rental process was quite smooth, and the return was very fast. Overall, Thrifty is considered a lower-end rental company in the U.S. The vehicles are not very new. During the rental, the staff will try to recommend various insurances and vehicle upgrades.