Despite confirming multiple times before the trip that an employee would meet us at the airport, there was no one when we arrived at night. When we called, they said they were about to close and didn't take responsibility for handing over or inspecting the car. We had to find the car ourselves in the external parking lot. When returning the car at 10 AM, no one was there either, and we had to wait outside for someone to help with checking in the vehicle.

Avoid this car rental company at all costs! The staff have terrible attitudes, deliberately make things difficult for Chinese customers, are arrogant, rude, and impolite!!! Absolutely awful! I've truly never seen anything this bad, they are so unprofessional, rolling their eyes and making all sorts of unreasonable demands! When I refused to buy their expensive insurance, they immediately changed their attitude! Made me wait at the airport for over three hours for no reason!!! I rented for ten days but returned the car after two days! They charged me a 15,000 deposit and held it for a month!!! Just terrible!

When problems arose, they did not seek solutions, regardless of customer acceptance! They advertised Mercedes cars online, but there were never any Mercedes cars, which is somewhat deceptive.

We ordered FIAT 500L and finally we take Peugeot 308 - but car was almost new (11.000 km) and there was enough space for 4 people with luggage. During pick-up was a queue and it takes more than 30 minutes to get the car. Returning the car was faster -about 20 minutes, inspection was fast too.

Goldstar excess policies are quite draconian. 430 euro per tiny scratch and 1400 for most other damage. They basically try to frighten tourists into buying their exorbitant cover of 200 euros for 5 days.