This was my first time renting from Arena, and I drove around Jordan for 8 days. The company left a really good impression on me. The car I booked was exactly the same as the one I picked up, and it was quite new with only about 20,000 km on it. Both pick-up and drop-off were quick and straightforward, and the staff were extremely friendly and helpful—especially the same guy shown in the photos, he was super warm and welcoming! Even though their counter isn’t inside the airport, the shuttle service to and from the terminal after pick-up and drop-off was very convenient. I’ll definitely choose this company again next time I visit Jordan. I picked up and returned the car at their Amman Airport branch.

1. Very professional, explained how to use the car and introduced the rental policies; 2. Very flexible, my pickup and return times were adjusted smoothly due to a flight delay; 3. No extra charges, no hidden fees.

Satisfied, good service attitude, efficient problem-solving.

The service was excellent. After arriving at the airport, I called the shop and someone came to pick me up within minutes, as the shop is very close to the airport. During the car handover, the staff was very professional, explained all the scratches clearly, and even suggested that I take a video. When returning the car, they inspected it on site and refunded the deposit immediately. Afterwards, they even provided a free ride to a nearby hotel. Excellent service!

Once you get you land at Queen Alia Airport, call the number provided for ARENA, because it will take them at least 15 minutes to drive to the Arrivals terminal to pick you up. The ARENA staff spoke fluent English and were very friendly. I reserved one of the cheaper size cars and it drove perfectly fine for me. Be aware that ARENA will block significantly more on your credit card than the rental cost, similar to what many hotels do. This is not a big issue for me, other than it is a little annoying to have to wait 2 weeks for the proper amount to be credited back to my card. Overall I had a good experience with ARENA, and I would recommended them to others.