Excellent

1. There were too few staff members at the pickup location, and the line was extremely long, taking more than an hour to get through. 2. We reserved a car for 9 AM, but when it was finally our turn, they said there were no cars available and told us to wait without indicating how long it would take. We have rented cars through this platform many times and have never encountered such a situation before. 3. The contract we received from the platform stated 'zero payment at the store,' but the car rental company demanded additional fees. Due to language barriers, we had to go back and forth with the platform for a long time to resolve the issue, wasting a lot of time.

Not bad. Renting a car requires waiting in line; staff efficiency is not particularly high (common issue). Returning the car is simple and quick.

Terrible car rental company! Overcharges and has hidden and fraudulent practices! Details are as follows: 1. When we picked up the car, they told us our selected package included a full tank of complimentary fuel (the international voucher supposedly included it). They advised us to use it up, and during the return, we reminded the staff about the complimentary fuel. They acknowledged it. 2. The package we selected on the platform included a hidden 'default package' that required additional payment; this was not disclosed at pickup. They took a deposit as a pre-authorization on the card, and after returning the car, they deducted the charges without notification. 3. Why isn't the platform's package based on the rental company's contract? The agreement should reflect what we selected on the platform. If we have to check if the contract and package match during pickup, what's the point of the platform? 4. This platform is really terrible, and post-rental customer support is weak. I had a better experience with Ctrip Car Rentals before, and it's a shame I got scammed the first time I used this platform. Will anyone want to use it in the future?

The girl who we pick dates car up from was super friendly and helpful. We requested a Mustang and she was able to arrange that but we had to wait a couple of hours because all they had available at that moment was a Camero but we wanted the Mustang