Satisfied

The store provided us with a Hyundai Tucson and sent photos of the car's exterior for confirmation. However, there was a small crack in the front windshield that wasn't visible in the provided pictures—we noticed it during our own inspection. We confirmed it with the staff when returning the car. Make sure to take plenty of photos when picking up the vehicle for record-keeping.

Even though my English is not very good, the car pickup was still smooth.

Good experience, easy to find a big company.

Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over. Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.

Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.