Excellent

The platform and the rental company provide excellent service, and changing the drop-off location twice was free.

I booked a Toyota Prado but ended up with an Isuzu MU-X, a diesel vehicle with over 50,000 kilometers. It was okay, fully functional, and a 4WD, but it felt different from the vehicle I originally reserved. In the future, I'd be cautious about choosing options labeled as 'same group'.

After getting off the plane, I communicated, signed, and got the car keys before picking up my luggage. Following the ground signs, I found the car and set off!

To avoid disputes, we bought full insurance. We were careful drivers and had no issues, so we didn’t interact much with the rental company. On the pick-up day, we signed a contract, and they held a deposit of around 61 NZD, which was refunded about three to four days after returning the car. It was rather smooth, and I think the full insurance played a big role.