1. I had already purchased full insurance, but when picking up the car, the front desk insisted I pay for roadside assistance insurance, claiming it was mandatory. However, I've visited Belgium many times before and never needed it. When I asked if it was possible not to buy it, they said it was optional but warned that calling roadside assistance without it would cost more. In the end, I didn't purchase it. 2. From September 25 to 28, I parked the car in a lot for three days while traveling to Italy for business. When I got back, the battery was dead. My local Belgian colleague and I had to push luggage weighing dozens of kilograms twice to their car dealership and staff at the floor B0 service center, but they refused to help, claiming it wasn't their responsibility and offering no solutions. Even my Belgian colleague was shocked by their terrible attitude and service. If locals struggle with communication, imagine how helpless I felt as a foreigner! 3. Eventually, I called roadside assistance and waited an hour and a half for a technician to fix the battery. The issue was resolved without any additional charges as of today. 4. This car was mostly used for trips to and from the airport and was rarely driven. However, within a few days, it started leaking water. When I went grocery shopping, it left a puddle in the parking area. It was frustrating, but somehow the leaking stopped shortly after. Driving it remained nerve-wracking for a few days. 5. Overall, the car was in poor condition, and the dealership's service was terrible.

Big company, more reliable.

Very satisfied

The service exceeded our expectation. Nice and clean car, helpful staff.

Very smooth and hassle free booking at the mobile app. The insurance provided was comprehensive, though never claimed.

Like: I don’t know whether they always give new car but our car is only 5 kms. The staff was in take up were so kindly and they helped us so much.
Dislike: The only thing that we didn’t like is drop off office. There are so much people who was waiting at office. The person who worked on drop off office helped us. People try to catch their flights that include international flights so rental company must increase worker number at this office.