Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.

The insurance upsell was very expensive.

Normal

On the second day of the rental, the car's battery had issues. We went directly to the counter by taxi. The staff there were very indifferent, gave us a phone number, and told us to deal with it ourselves without offering any further assistance. This kind of situation is unlikely to happen in our home country.

Hopefully they will improve on their service.one and half hours to get a car and the car I was given was dirty.