It seems the service was provided by a supervisor. They were very patient, and everything has been smooth so far.

Very convenient.

I waited a long time in line to pick up the car. The car smelled like marijuana and the price was much higher than agreed. I didn't like it.

Fast and convenient, very good attitude.

Thrifty is very bad. They tricked me into buying all the insurance because they said I was too young, and forced me to buy a toll charge and a full tank of fuel. Later, I filed a complaint but received no response. They took a lot of my money. It was already past midnight and I was very tired, so the person just asked me to sign. It was a scam. I definitely would not rent a car from Thrifty again.