Waited at the airport for the rental company’s shuttle to the rental location for an hour. Other companies had over 10 shuttles, but this company had none. Upon arrival, they told me my reservation was canceled because I arrived late, and I was forced to upgrade to a more expensive car, costing an extra $500. Googled reviews for this company, and they are all negative, mostly complaining about forced upgrades for late arrivals.

Satisfied. They upgraded us to an automatic car, which was easier to drive. Overall, very pleased.

Mala atención, mintieron con el tipo de vehiculo

Car took a bit longer due to demand and line up Only thing that disappointed me was it said I ordered a golf and I got a fiat uno instead

We waited for almost 2 hours at the airport with the promise they were coming to collect us. It took 5+ rings to get through on the phone and they were always ‘15 minutes away’. Yet they said the car pick up was only 10 mins away. We wasted a lot of time and then ended up renting with Hertz who were at the airport and were very helpful.