The service was excellent, and communication was very clear.

The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.

There should be more detailed instructions either at the airport or on QEEQ. If I hadn't read the user reviews, I would have almost taken the wrong bus.

I had booked a B-class car, but when I arrived at the store, they only had A-class cars like Corolla and Sylphy available. They couldn't upgrade the car or refund the price difference. The car was relatively new. The service was impatient when asked a few more questions. However, the deposit was refunded quickly when returning the car.

Only moan is at the pick up all the guy did was try to upsell me, infact he added a bunch of stuff to the price without asking, I then spent 30 minutes persuading him to knock it all off item by item...