This was the best car rental experience ever. The rental company operates under a systematic management model, where all car rental companies are located in the same building. Both renting and returning are unified processes, managed systematically and very orderly.

Waited 45 minutes for the shuttle from the airport to the car rental company and another 2 hours to pick up the car. There were too many people, not enough service counters, and it took a long time.

Maui has the best service and the most enthusiasm. The explanations are thorough and there are plenty of vehicle options.

I placed an order in March and arrived at Maui on 9/28. Upon entering Dollar and submitting the order, they started adding mandatory insurance. I already mentioned that I would pay according to the order, but they said the insurance in the order only covered a part. Finally, I asked if I couldn't rent the car if I didn't buy the additional insurance, and she said yes. At that moment, I didn't have time to contact the car rental website due to long flights and anxious family members. So, I had to buy whatever insurance they told me to. The return process was relatively smooth. I pre-paid for a full tank of gas, so I could return the car with any level of fuel.

I am a Dollar member myself, but it's very convenient on QEEQ