The car rental staff asked me to pay a deposit of £1950 with my credit card instead of using a pre-authorization when I picked up the car. After returning the car, I emailed them to request a refund of the deposit, but they claimed that the £1950 payment was just a pre-authorization. When I emailed again, asking them to check their bank payment records, they stopped replying. This is a scam car rental company.

The reserved car was not provided, and I was forced to pay an additional 605 pounds to get another vehicle. In total, I paid nearly 9000 yuan.

Car was as booked and checking person was very helpful, freindly and efficient

The staff are all very nice.