LONDON CAR RENTAL REVIEWS

Really happy with the car I rented this time.

The rental company was actually really good overall.

Amazing experience from start to finish! Pick-up and drop-off were super smooth, and they even upgraded my car—loved how it drove and totally enjoyed it.

Super quick processing. They just mentioned the extra insurance without pushing me to buy it.

Super satisfied with the overall service.

Works fine.

Pick-up and return were super smooth, really a great experience overall.

Very professional company. I booked a compact (C) but they gave me a 1 Series instead. A bit smaller than expected, but it didn’t really cause any issues. Return process was smooth and the deposit was refunded very quickly.

No hidden charges at all. I’d already bought full insurance through QEEQ, and once I told them, they didn’t try to upsell me anything.

Service was great and the car felt almost brand new.

Very satisfied overall.

Overall it was fine, but when I picked up the car the range showed 483 miles and they said the tank was full. When I returned it and filled it up myself, the range showed 600 miles, so I basically paid for an extra 117 miles of fuel. Since there was no record when I picked up the car, I was worried about disputes, so I just filled it up completely. In future, it’d be better if both sides confirm and record the fuel level at pickup.

Pickup was super quick and smooth. They did try to upsell some extra insurance, but even though I didn’t take it, the staff stayed friendly and professional.

Very satisfied

From Heathrow you need to head to bus stops 9 or 10 and catch the shuttle. It’s about a 30‑minute ride to the rental company with several stops along the way, so make sure you leave enough time when returning the car. The staff will try to upsell insurance or a higher car class, which adds extra costs – I said no and they didn’t push it. Roads in the UK are quite narrow and there are plenty of cars, so just drive carefully.

It was okay overall, but they’re really inflexible—you can’t pick up the car even 10–20 minutes early, which feels a bit rigid.

They didn’t say a word and just slapped on the full insurance package. When I questioned the price at payment, they brushed it off saying it was just a pre-authorization and would be refunded later.

Europcar’s service was great, I’ll definitely choose them again next time.

I’ve always trusted Avis, but the rep I dealt with this time was really unprofessional. They kept reminding us to fill up with gasoline when the car was clearly diesel. Luckily our experienced driver caught it in time—putting in the wrong fuel would’ve been a huge problem.