LONDON CAR RENTAL REVIEWS

The process was simple and convenient.

Europcar has a large area with no need to queue, and the efficiency is very high.

Overall service was good, and the car pickup was quick. However, they kept pushing insurance sales, and I couldn't resist spending an extra 3,000 yuan on insurance, which I regret.

The rental company is quite good, with friendly service. They offered a routine insurance upgrade promotion, but after declining, they didn't insist. The car return process was fairly quick—overall, not bad.

Excellent experience, very efficient return process.

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

I must write a detailed review for this perfect car rental experience! This time, I rented a Citroën SUV and discovered it had only been driven for over 7,000 kilometers—it was practically a brand-new car! The interior and exterior were spotless, as if it had just rolled out of the showroom, instantly boosting my impression of the store. Once I hit the road, the car's performance completely won me over—quick and responsive power, solid and stable handling, and a chassis that absorbed shocks with a refined feel, far exceeding my prior perceptions of the Citroën brand. Honestly, this rental experience made me rethink the brand, with driving quality so impressive that it even sparked thoughts of buying one myself! Beyond the vehicle, the store’s service was professional and efficient; the pick-up and drop-off process was smooth, and the staff were friendly. This experience taught me that a quality car rental company can not only provide convenience but also deliver delightful surprises. Absolutely five stars—if I ever need to rent a car again, I’ll definitely choose this place!

I previously heard that many car rental companies in the UK use tricks, but this one was quite good. Although they did mention once or twice about upgrading to a more expensive car or adding insurance, once I firmly declined, there was no further pushing. This level is understandable. Overall, everything went smoothly.

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

Very good and efficient.

Extremely satisfied.

Got a small BMW of the same class, the car was relatively new. The rental company is located outside the congestion area.

Convenient and efficient; large car rental platforms indeed offer distinct advantages, with excellent service and a wide range of vehicle options. Purchasing full insurance through QEEQ also saved the hassle of buying additional insurance at the counter.

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

However, they promote insurance and vehicle upgrades and sometimes add services without consulting.

Overall, there were no major issues, but make sure to double-check the charges during payment as sometimes they can be confusing.

Provided a free upgrade to a better model, very good.

The service attitude was excellent. Although I waited for over half an hour to pick up the car, they washed it beforehand. I originally booked a Peugeot 2008 but received a Peugeot 408. Returned the car at night during heavy rain, and the staff were very efficient and had a great attitude!

Very efficient.

Super satisfied, big shoutout to the car rental company!