Free upgrade, excellent vehicle condition, great service attitude, overall very satisfied.

Satisfied

Excellent service

The reception staff were very friendly, but they were not very familiar with the QEEQ pickup order. We arrived slightly earlier than our scheduled time, and the quote given by the staff was significantly higher than our booking price. After pointing this out, they explained it was because we arrived early, and then made the correction. During this trip to the US and Canada, we rented cars three times, two of which were with AVIS. Both times we arrived slightly early and encountered the same situation. The US is a credit-based society; no one checks the car's condition when picking up or returning it, which we are not quite used to. Nevertheless, this mutual trust feels great.

The service was very poor. I had booked a comprehensive insurance in China which covered everything, so no additional fees were supposed to be charged, except a $100 deposit taken at the time of paperwork. However, when returning the car, the rental company mentioned there was a change in settings. I kept insisting that nothing had changed, and they suspected it might be related to the GPS. I showed them the Chinese GPS device I brought from home, and they immediately said there was no problem and that the $100 would be refunded soon, with no additional charges. However, due to the lengthy argument, I missed my flight by 10 minutes. After returning to China, I noticed a charge of $17.83 on September 06, 2015, which I suspect might be for toll fees or something else.