The cost was quite high.

The line wasn't long, waited about 10 minutes

Fast and convenient; returning the car took only 5 minutes. However, the staff insisted on adding tow insurance during pickup, which ended up costing an additional $9 per day.

Not bad, but they will recommend you to buy insurance, GPS, and daily passes like our ETC. It's unnecessary unless you use toll highways every day.

When picking up the car, the staff tried to forcefully sell us insurance. They refused to give us the car unless we bought it. I called the rental company but the representative was unhelpful and just asked us to sign the form. Eventually, we had no choice but to agree to an increased price from $459 to $538 (originally over $700). They gave us a Mazda 5 instead of the mid-size SUV we booked. We were only given four cars to choose from. When I pointed out our booking, the staff casually indicated all four were small cars. I had to insist it was an SUV before they acknowledged the four available. Overall, it was an unpleasant experience. Avoid using THRIFTY at all costs. Their shuttle service is extremely infrequent; we waited 45 minutes for one to arrive.