The rental fee for Touch 'n Go provided by the company is a bit high, but everything else was great. Both the car pick-up and drop-off process were smooth.

Overcharged

I arrived at the counter at 4 PM but no one was there. When I called, only the first call asking for the address was answered, the next seven or eight weren't picked up. I waited for more than 20 minutes. The staff at the next counter even helped call them. They finally arrived late. When checking the car, they said even the tiniest scratches or dents would cost hundreds of ringgits in fines. When I rented in Langkawi, it was never this serious. I was so scared that I recorded a video and made them note every tiny scratch. When picking up the car, I asked about getting a Touch & Go card for the highway. After explaining, they offered to sell me a colleague's card for 58 ringgits, including 43 ringgits of toll credit! Did they think I was stupid? They were making a 5-ringgit profit off me. I refused their offer, and they said there was no markup, it was the same price. I want to alert my friends from China not to be scammed. A card only costs 10 ringgits. Buy it from the far-left lane when entering the highway for 10 ringgits, and then top up with cash on the far-left lane when exiting. A round trip from Kuala Lumpur to Melaka is just over 30 ringgits, not 30 ringgits one way. Don't top up too much. If you run out of money, use the leftmost manual lane. Malaysian highways are very cheap, costing less than 20 cents per kilometer. When returning the car, we arrived at the designated parking lot at 7:50 PM. The three contact numbers all claimed 24-hour service. We called each number several times and finally got through after ten attempts. We waited another ten minutes for the staff to arrive. What if we had a flight to catch? This wasted so much time. Extremely dissatisfied. Will never rent from this company again.

i was waiting for more than 30 mins at the counter but no one was there. after calling the customer care, the staff came and argued with us regarding the waiting time. really unprofessional. secondly the car had worms inside. we found like 4 big ones. really disgusting

Agent didn’t mark tiniest scratch when I checked out saying such small scratches(probably from branches) were OK but when I returned the car another agent made a small deal out of it and asked if I took photos of all the tiniest scratches