The service at this rental location was very poor, the call number system was unreasonable. They called a number but said it wasn't yours, the queues were extremely long, and it took an extra hour and a half to get the car.

The service was extremely slow, with a 2-hour wait for registration and a 40-minute wait to pick up the car, wasting an entire morning.

It was pretty good.

混みすぎて２時かかりました。 もうハイアットからは借りないです。

We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.

Brilliant as usual.