I travel to the states once a year and will use ROUTES again. First class.

This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.

Reasonable rental price.

The counter agents were so friendly, they helped me upgrade the vehicle so all my bags can fit in. I am super satisfied with this rental.

Nope, very rude staff,took forever.Try to rip you off and lied to you about existing damage to the car.Will never rent from routes again and tell family and friends, never rent because they are cheaters.

Everything was good. Great experience

Have pick up from airport rather from rental terminal

Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.