Pretty good

The car I was given had a leaking tire, and I wasn't informed in advance, which made me anxious throughout the journey.

The staff were friendly and patiently explained all the details of the booking, including the cost of adding an extra driver and the credit card pre-authorization amount. They answered my questions patiently, such as about fuel types and whether AUTO PASS was included. There was no aggressive upselling of products—just a simple inquiry about whether we needed additional insurance.

I rented a car from Hertz for one day at Bergen Airport on May 3rd. They did not provide any paper documents and promised to send the contract and receipt to my email, which I never received. Therefore, when I picked up the car at the Hertz branch in Evones Airport around 10:00 AM on May 4th, I carefully checked each charge on their tablet. The order on the rental platform indicated that I needed to pay 1411 NOK at the branch when picking up the car. When I showed the rental fee as indicated on my order to the staff, I found two insurance charges in the contract. I immediately questioned them and informed them that the rental fee I paid already included three basic insurances, so I did not need any additional insurance. The staff told me that these two insurances were mandatory by Hertz. I added an additional driver for 4 EUR/day for three days. I took a photo of the contract receipt page with my phone, as Hertz’s branch still did not provide any paper documents. The charges for this 3-day rental period from Hertz were reasonable, and by the way, the E10 in the Lofoten Islands is a national scenic road with no tolls! Everyone knows that! So making up toll charges is impossible. I remind everyone who rents from Hertz and picks up the car at the airport, if the rental fee is paid at the branch, be sure to carefully check each charge on the tablet! Because Hertz will add extra insurance and other fees!

Very satisfied.